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Terms and Conditions

HealthyMe AI Company · Effective Date: April 7, 2026 · Last Updated: April 7, 2026

1. Acceptance of Terms

By accessing or using any HealthyMe AI Company patient-facing service — including pre-visit questionnaire forms delivered via SMS link ("Services") — you ("User," "you," or "your") agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms, do not use the Services.

These Terms constitute a legally binding agreement between you and HealthyMe AI Company, a Delaware corporation ("HealthyMe AI Company," "we," "our," or "us"). If you are using these Services on behalf of a minor patient, you represent that you are the minor's parent or legal guardian and you agree to these Terms on their behalf.

2. Description of Services

HealthyMe AI Company operates a healthcare technology platform that enables medical practices to:

  • Send automated, appointment-related pre-visit SMS notifications to patients
  • Collect patient responses to clinical questionnaires via secure web forms
  • Transmit patient responses to the medical practice's EHR system

HealthyMe AI Company is a technology service provider — not a healthcare provider, medical practice, or licensed clinical entity. HealthyMe AI Company acts as a Business Associate (as defined under HIPAA) to your healthcare provider. We do not provide medical advice, diagnosis, treatment, or clinical recommendations of any kind.

3. SMS Messaging Terms and TCPA Consent

3.1 Consent to Receive Messages By providing your mobile phone number to your healthcare provider and receiving an SMS from HealthyMe AI Company on their behalf, you acknowledge that you have provided prior express consent to receive appointment-related, informational SMS messages from or on behalf of your healthcare provider via HealthyMe AI Company's platform. This consent is not a condition of receiving medical care or treatment.

3.2 Message Frequency Maximum one (1) message per scheduled appointment. Message and data rates from your carrier may apply.

3.3 Opt-Out Reply STOP to any message to unsubscribe. You will receive one confirmation and no further messages. To re-subscribe, reply START.

3.4 Help Reply HELP for assistance, or contact your healthcare provider's office directly.

3.5 No PHI in Message Body No protected health information (PHI) is transmitted in the SMS message body. All clinical content is delivered exclusively through a secure HTTPS link contained within the message.

3.6 Carrier Limitation HealthyMe AI Company is not liable for delayed or undelivered messages. Delivery is subject to your mobile carrier's network availability and policies.

4. Patient Form Use and Limitations

4.1 Single Use Form links are unique, time-limited, and intended for your sole use. Do not share your form link with any other person.

4.2 Voluntary Participation Completion of pre-visit forms is voluntary. You may decline to answer any question. Declining to complete a form will not affect your ability to receive medical care from your healthcare provider.

4.3 Not a Substitute for Care Your form responses are informational tools to assist your care team in preparing for your visit. They do not constitute a medical consultation, diagnosis, or treatment plan, and are not a substitute for your scheduled in-person appointment.

4.4 No Guarantee of Review HealthyMe AI Company transmits your responses to your provider's EHR system but cannot guarantee that your provider will review form responses prior to your appointment. Please discuss any urgent health concerns directly with your provider.

4.5 Accuracy of Responses You represent that all information you provide through our forms is accurate and complete to the best of your knowledge. HealthyMe AI Company is not responsible for clinical consequences arising from inaccurate or incomplete responses.

5. No Medical Advice

HEALTHYME AI COMPANY IS NOT A HEALTHCARE PROVIDER AND DOES NOT PROVIDE MEDICAL ADVICE, CLINICAL RECOMMENDATIONS, DIAGNOSIS, OR TREATMENT. Nothing communicated through our Services — including questionnaire content, confirmation messages, or SMS content — should be construed as medical advice or a clinical recommendation.

In the event of a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use this platform to communicate medical emergencies.

6. Electronic Communications Consent (E-SIGN)

By using our Services, you consent to receive communications from HealthyMe AI Company electronically, including via SMS and through our web-based forms. You agree that electronic records satisfy any legal requirement that such communications be in writing. This consent applies to these Terms, our Privacy Policy, and any notices we provide in connection with the Services.

7. Intellectual Property

All content, design, software, code, trademarks, logos, and materials comprising or displayed through HealthyMe AI Company's platform are the intellectual property of HealthyMe AI Company or its licensors and are protected by applicable U.S. and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for their intended purpose. You may not copy, modify, distribute, reverse-engineer, scrape, or create derivative works from any part of our Services without prior written consent from HealthyMe AI Company.

8. User Conduct

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable law or regulation
  • Attempt to gain unauthorized access to our systems or data
  • Introduce malware, viruses, or other harmful code
  • Interfere with the integrity or performance of the Services
  • Impersonate any person or entity
  • Harvest or collect data from our Services through automated means

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HEALTHYME AI COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

HEALTHYME AI COMPANY DOES NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY INFORMATION OBTAINED THROUGH THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (D) ANY DEFECTS IN THE SERVICES WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of implied warranties. The above exclusions may not apply to you.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HEALTHYME AI COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF HEALTHYME AI COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, HEALTHYME AI COMPANY'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO HEALTHYME AI COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow limitations on implied warranties or liability for consequential damages. The above limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless HealthyMe AI Company and its officers, directors, employees, agents, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) any inaccurate or incomplete information you provide through the Services.

12. Force Majeure

HealthyMe AI Company shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond HealthyMe AI Company's reasonable control, including without limitation acts of God, natural disasters, pandemic, war, terrorism, labor disputes, power failures, internet disruptions, or acts of governmental authority.

13. Dispute Resolution and Binding Arbitration

13.1 Informal Resolution Before initiating any formal dispute, you agree to contact HealthyMe AI Company at contact@healthyme.io and provide a written description of the dispute, your name, and your contact information. The parties will attempt in good faith to resolve the dispute informally within thirty (30) days.

13.2 Binding Arbitration If the dispute is not resolved informally, you and HealthyMe AI Company agree to resolve any and all disputes, claims, or controversies arising out of or relating to these Terms or the Services through binding individual arbitration, rather than in court, except as set forth in Section 13.4.

Arbitration shall be conducted by JAMS (jamsadr.com) under its applicable rules. The arbitration will be conducted in Delaware or, at your election, via videoconference. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver YOU AND HEALTHYME AI COMPANY EACH WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. All disputes must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

13.4 Exceptions Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration. Nothing in this Section limits your right to file a complaint with applicable regulatory agencies.

13.5 Opt-Out You may opt out of the arbitration agreement by notifying HealthyMe AI Company in writing at contact@healthyme.io within thirty (30) days of first accepting these Terms.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Subject to the arbitration clause above, any disputes not subject to arbitration shall be resolved exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to personal jurisdiction in those courts.

15. Third-Party Services

Our Services utilize third-party providers, including SMS delivery services (currently Twilio, Inc.). Your use of SMS messaging is also subject to your mobile carrier's terms and conditions. HealthyMe AI Company is not responsible for the availability, performance, or privacy practices of third-party services.

16. Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

17. Waiver

HealthyMe AI Company's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of HealthyMe AI Company to be effective.

18. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features of the Services, constitute the entire agreement between you and HealthyMe AI Company with respect to the Services and supersede all prior agreements, representations, and understandings.

19. Changes to Terms

HealthyMe AI Company reserves the right to modify these Terms at any time. Material changes will be indicated by an updated "Last Updated" date. Where practicable, we will provide additional notice of material changes. Continued use of the Services following notice of any change constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, discontinue use of the Services.

20. Contact Us

HealthyMe AI Company

  • General: contact@healthyme.io
  • Privacy: contact@healthyme.io
  • Legal: contact@healthyme.io
  • Website: healthyme.io